Terms & Conditions

In order to submit a coin, token, medal, bullion, paper money or a suitable item (collectively, the “Item”), the customer must be the owner of the Item or have the appropriate rights from the owner to possess and submit the Item. The customer assumes all the responsibilities of the ownership/possession rights of the Items submitted to NGS, and undertakes that these Items are not in dispute with any person, organization or a government agency. If any Items are being submitted by customer for or on behalf of a third party, the customer represent and warrant that they have obtained all necessary consents and approvals, and have the full power and authority to do so, and that such third party has been made aware of and has agreed to and accepted this Agreement (including signing or clicking to acknowledge a duplicate copy hereof as necessary). The customer agrees to provide that third party-signed or acknowledged copy to NGS at any time upon request. Notwithstanding anything contained herein, the customer shall indemnify, hold harmless and defend the NGS and its stakeholders, officers, directors, experts, advisors, employees, staff and agents (collectively, the “Indemnities”) from and against any and all demands, claims, actions, suits or other proceedings and any and all liabilities, costs and expenses, including, but not limited to, reasonable attorneys’ fees and disbursements and costs of investigating claims of alleged violations, arising from any failure of customer to perform any of its obligations under this Agreement or any other applicable policy or terms. The customer represent, warrant and covenant that (i) the Submission Form, including without limitation your description(s) of any submitted Item(s) therein, is/are accurate and not misleading; (ii) you have no knowledge and no reasonable basis to believe that any Items submitted to NGS are copies, fakes, replicas, altered, doctored and/or tampered with; and (iii) to the best of your knowledge, the customer Declared Value is a reasonably accurate fair market value as estimated by you in good faith. The customer agrees to promptly correct and update any such submission information as soon as possible if and when they discover any such information is inaccurate. The customer agrees that they shall not submit any Fake or Tampered Items for grading. An inherent nature of a collectible Item like a coin or a paper money is that it changes hands over a period of time. A customer submitting Items to the NGS is bound to sell/gift/transfer the Items over a period of time. However, the NGS does not track or keep records of subsequent transfers/ownerships of them once they are delivered to the submitting customer or their agent. Neither the NGS nor any of its stakeholders, officers, directors, experts, advisors, employees, staff and/or agents are responsible for subsequent appearance of such Items/slabs at wrong places/hands once they are delivered to the rightful customer or their agent. NGS will not grade Items which bear evidence of altered surfaces, PVC damage, tooling, doctoring or similar impairments. If NGS rejects any Item for grading in accordance with NGS’ grading standards and policy, NGS shall not refund the fee paid by customer. In conserving an item, NGS never fills any holes, repairs or like. NGS will exercise reasonable care in handling Items submitted for grading, re-grading, re-slabbing, certification, valuation and/or conservation. However, if NGS determines that the customer’s Item was lost or damaged while in NGS possession, customer will be compensated based upon the Fair Market Value of the Item as determined by NGS standard procedures which may include filing a claim with our insurance carrier. The Declared Value stated by the customer on the Submission Form is for estimating the Insurance Coverage only, and the Fair Market Value of the Item may be LESS than your Declared Value. NGS has the sole discretion in determining the Fair Market Value and such a Fair Market Value is binding on the customer. IN NO EVENT SHALL THE TOTAL LIABILITY EXCEED THE DECLARED VALUE OF THE ITEM. NGS accepts no liability for fragile Items or Items with soldered and/or glued components as these types of Items can be damaged even when hand handled properly. NGS will not accept liability for Items lost while not in the custody or control of NGS.

Inbound Shipping

Customer is responsible for making their own determination as to what shipping method to utilize and what amount of insurance shall be purchased for each shipment made to NGS. NGS shall not be liable for any losses incurred by customer during shipment. Customer bears all risk of loss or damage during shipping to us, and you are responsible for appropriately wrapping, protecting, shipping, and insuring all coins during the process of shipping or delivery to us. We are not responsible for any Items unless and until received, and verified by us to be received, in good condition (including without limitation not damaged or lost during shipping, and that the package actually includes all Item(s) listed on the submission form), eligible and matching your description(s) on the submission form..

Outbound Shipping

When we return Items to you, they will be insured either by you, if you provide your own shipping account and insurance information for such use, or by us, at your expense, for the Declared Value. Once we deliver or submit the Item(s) to (or they are picked up by you or your agent) by your designated return shipping service, we are no longer responsible for any risk of loss or damage, and any loss or damage is solely the responsibility of the return shipping service. You must inspect all Items immediately upon receipt, and we disclaim any liability for damage or discrepancies or errors, including but not limited to errors in the description of the Item, unless reported by you to us in writing within ten (10) days of the date the applicable coin(s) was/were shipped back to you. The customer has to take the delivery of their Property once the grading process is complete and they have been informed about the same. The customer has to take their full delivery within 1 (one) month of such delivery intimation after paying all pending fees and charges. NGS has the right to charge demurrage @ 1% per month on the declared value of the Items if delivery of the Property is not taken by the customer after 1 (one) month of such delivery intimation. In case the delivery of the Property is not taken by the customer after 6 months of intimation, NGS reserves the right to sell off the concerned Property by auction/privately, without any prior notice and dues to the customer.

NGS utilizes best business practices to attempt to grade/conserve all Items received within its currently published turnaround time frame. However, such time frames are non-binding goals, not guarantees. NGS is not liable in any manner whatsoever to any customer for any types of loss or damages, incidental or consequential due to delays or failure of NGS to grade/conserve any Item within such published time frame. Turnaround times do not include mailing time and reflect business/working days.

NGS reserves the right to return any Item submitted without being graded/slabbed if such Item is judged by NGS, in its sole discretion, to be fake, copy, counterfeit, tampered, altered, tooled, doctored, or No Decision can be taken of or an item that NGS does not grade. Customer shall remain responsible to pay all submission fees in connection with such returned Items and these fees are NON-REFUNDABLE. If NGS determines that the submitted Item to be of Questionable Authenticity / Ineligible Type, each of the Item will be charged at Rs. 500 as grading charges and remaining amount will be refunded. If a customer repeatedly submits counterfeit or tooled Items, NGS reserves the right, in its sole discretion, to refuse any future submissions from such customer and/or to suspend customer’s account.

NGS reserves the right to return any Item submitted without being graded/slabbed if such Item is judged by NGS, in its sole discretion, to be fake, copy, counterfeit, tampered, altered, tooled, doctored, or No Decision can be taken of or an item that NGS does not grade. Customer shall remain responsible to pay all submission fees in connection with such returned Items and these fees are NON-REFUNDABLE. If NGS determines that the submitted Item to be of Questionable Authenticity / Ineligible Type, each of the Item will be charged at Rs. 500 as grading charges and remaining amount will be refunded. If a customer repeatedly submits counterfeit or tooled Items, NGS reserves the right, in its sole discretion, to refuse any future submissions from such customer and/or to suspend customer’s account.

It is your responsibility as the submitting customer to promptly review your Items when you receive them back. You will receive an email or other digital notice when your Items are shipped back to you or they might be delivered to you in person. If you do not notify NGS of any clerical/mechanical errors, concerns or objections within 10 days of them being shipped back to you; you and the subsequent owner/s of the Items will waive your rights to any remedies of any kind, including re-slabbing or without limitation for loss or damage during grading or shipping, missing Items, mistakes, or clerical errors, etc. In case such an Item is not duly returned to the NGS for correction, and the customer knowingly indulges in a trade/transfer of the Item, the NGS hereby disclaims responsibility and/or liability of such an Item. The customer hereby agrees to indemnify and hold NGS harmless for any Item which has an error/concern, should the customer transfer the ownership to another party and that party brings a claim against NGS.

NGS compiles data regarding each Item submitted, including, but not limited to, data relating to the identity, minting, condition and grade of the Item as well as statistics regarding usage of our services (collectively, the “Data”). NGS may collect images, photograph, digital, video, animated files, interactive viewing software, virtual simulations or other rich media, of each Item submitted, with and/or without its Holder/Slab (collectively, the “Images”). NGS owns and has all rights in and to such Data & Images, including without limitation the rights to use and commercially exploit the foregoing. If and to the extent customer is required to license or approve such use or ownership of such Data and Images by NGS, customer hereby does so, and hereby assigns any necessary rights to NGS. If NGS makes available copies of the Data and/or Images to customer with respect to customer’s own submitted items, then customer also has the non-exclusive right and permission to use such copies of such Data and/or Images of such items as legally permissible. Without limiting the generality of the foregoing, we may elect, in our discretion, for the publication and republication or to post Images in our online gallery, to make them searchable and/or sortable, and/or to let viewers “like” or “share” them on Social Media, and/or we may elect to keep an online library or history of all your submitted Items that you have submitted to the NGS. Without limiting the generality of the foregoing, customer, on behalf of itself and any third party for whom customer may be acting with respect to this agreement, unconditionally and irrevocably transfers, conveys and assigns to NGS any and all current and any hereafter acquired rights, title and interests (including, without limitation, rights in copyright, patent, trade secret and trademark) that customer or any such third party may have in or to the Data and the Images (on whatever media or in whatever form such Images may be reproduced or published).

Our services, brands, holders, labels and other technology are proprietary intellectual property of NGS. You may not use nor reverse engineer any of our materials to study or endeavour to create any competing product or service, to imitate or counterfeit our Holders or labels, or to engage in any way to infringe upon our rights. You may not tamper with or alter in any way our logos, printed grades, labels or Holders, including without limitation by altering or removing our logo or grades, without our express written consent.

The terms and conditions in this Agreement (together with our other applicable policies and terms), constitute the entire agreement of NGS and the customer (and any third party for whom customer may be acting) regarding, and supersede all prior agreements and understandings (written or oral) between or among such parties relating to, the subject matter hereof (and no prior understandings, customs or courses of dealings shall be binding on the parties hereto). If any term or provision of this Agreement is determined to be invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the validity or enforceability of any of the other of the terms or provisions of this Agreement. No failure by NGS to enforce strictly any provision of this Agreement shall constitute a waiver of its right to enforce any other provisions of this Agreement or otherwise or to enforce the provision in question on any subsequent occasion. The rights, remedies and benefits herein are cumulative and, except as expressly set forth herein, are not exclusive of any rights, remedies or benefits which the parties hereto may otherwise have. The rights and obligations of customer hereunder may not be assigned or transferred without the prior written consent of NGS. Any attempt to do so will be void and of no force or effect. Each party shall execute and deliver such additional documents and instruments as any other party may request to better evidence or effectuate the agreements contained herein. Failure to comply with this Agreement may make you ineligible to submit any future Items for Services in our discretion.